Terms and Conditions

Terms & Conditions

Welcome to Hero Doctor. These Terms & Conditions govern your access to and use of the Hero Doctor website, doctor listings, profiles, forms, communication features, and related services.

By accessing or using Hero Doctor, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. About Hero Doctor

Hero Doctor is an online doctor-discovery and listing platform designed to help people discover and contact doctors who may provide home-visiting or other healthcare services.

The platform also provides doctors with an online presence that may help them improve their visibility, reach more people, receive enquiries, and connect with potential patients.

Hero Doctor is not a hospital, clinic, diagnostic laboratory, emergency medical service, insurance company, or medical treatment provider.

2. Acceptance of These Terms

By using this website, you confirm that you have read, understood, and accepted these Terms & Conditions and our applicable policies, including our Privacy Policy and Disclaimer.

If you use Hero Doctor on behalf of another person or organization, you represent that you have the authority to accept these terms on their behalf.

3. Doctor Listings

Hero Doctor may display information about doctors, including, where applicable:

• Doctor's name and professional title
• Medical specialty or area of practice
• Qualifications and professional information
• Experience and profile description
• Medical registration information provided by the doctor
• Profile photograph
• Contact information
• Service area or location
• Home-visit availability
• Services described by the doctor

Information may be supplied by doctors or other authorized users. Hero Doctor may review, edit, update, reject, suspend, or remove listing information where appropriate.

4. Verification of Doctors

Hero Doctor may provide professional information submitted by doctors, but users should not assume that the presence of a profile means that Hero Doctor has independently verified every qualification, claim, registration, experience, specialization, or service.

Important: Before obtaining medical services, users should independently verify the doctor's identity, qualifications, current medical registration, and other relevant professional information with the appropriate statutory or professional authority.

A registration number displayed on a profile should not be treated as a guarantee, certification, endorsement, or legal verification by Hero Doctor.

5. Doctor-Patient Relationship

Hero Doctor only facilitates online discovery and communication. Any medical consultation, home visit, diagnosis, treatment, prescription, procedure, follow-up, or other healthcare service is provided directly by the respective doctor or healthcare professional.

Any doctor-patient relationship is established directly between the doctor and the patient and does not make Hero Doctor a party to that professional relationship.

Users are responsible for making their own decisions regarding whether to contact or engage a particular doctor.

6. Payment & Financial Transactions

Hero Doctor does not accept, collect, process, hold, transfer, or settle payments between doctors and patients.

Hero Doctor is not a payment gateway, payment intermediary, escrow service, financial institution, collection agent, or payment processor.

All consultation fees, home-visit charges, payment arrangements, refunds, receipts, and other financial matters are strictly between the doctor and the patient.

Hero Doctor does not require users to submit payment transaction proof as part of its listing or discovery service.

Hero Doctor does not collect or process UPI screenshots, bank transaction screenshots, bank statements, transaction IDs, card information, payment gateway records, or other payment documents for doctor-patient transactions.

Payment Safety Warning: Do not send money to any person or account claiming to collect a medical consultation fee on behalf of Hero Doctor unless you have independently confirmed the identity and purpose of the payment. Hero Doctor does not collect doctor-patient consultation payments.

7. User Responsibilities

When using Hero Doctor, you agree to:

• Provide accurate information when submitting information to the website.
• Use the website only for lawful purposes.
• Respect doctors, patients, and other users.
• Not impersonate another person or organization.
• Not submit knowingly false or misleading information.
• Not misuse contact information obtained through the platform.
• Not attempt to interfere with or damage the website.
• Not use automated methods to abuse, scrape, overload, or disrupt the platform.
• Not use the website for fraudulent, unlawful, or harmful activities.

8. Doctor Responsibilities

Doctors who create, request, or maintain a listing on Hero Doctor are responsible for ensuring that information they provide is accurate, lawful, and not misleading.

Doctors are responsible for their professional conduct, medical decisions, patient interactions, consultations, prescriptions, diagnoses, treatments, fees, appointments, home visits, and applicable legal and professional obligations.

Doctors should promptly inform Hero Doctor if information in their profile becomes inaccurate, outdated, or misleading.

9. Patient & Visitor Responsibilities

Patients and visitors are responsible for independently evaluating whether a doctor is suitable for their healthcare needs.

Users should verify relevant professional information before engaging a doctor and should communicate directly with the doctor regarding appointments, availability, service location, fees, and medical needs.

Users should not rely solely on a Hero Doctor listing when making important medical decisions.

10. Medical Information

Any health-related articles, guides, educational material, or general information published on Hero Doctor are intended for general informational and educational purposes.

Such information is not intended to replace consultation with a qualified healthcare professional and should not be interpreted as personalized medical advice, diagnosis, or treatment.

For serious or emergency medical situations, contact an appropriate emergency medical service or qualified healthcare professional immediately.

11. Accuracy of Information

Hero Doctor aims to provide useful and reasonably accurate information, but we do not guarantee that every listing, profile, availability statement, contact detail, qualification, registration detail, service description, or other information will always be complete, current, accurate, or error-free.

Information may change without notice, and users should confirm important information directly with the relevant doctor.

12. Availability of Doctors

A doctor appearing on Hero Doctor does not guarantee that the doctor is currently available, accepting new patients, offering home visits, available in a particular location, or able to provide a particular service.

Availability should be confirmed directly with the doctor.

13. User-Submitted Information

If you submit information, enquiries, reviews, messages, profile information, photographs, or other content to Hero Doctor, you confirm that you have the right to submit that information and that it does not knowingly violate applicable law or the rights of another person.

You should avoid submitting unnecessary sensitive medical information through general website forms or communication channels.

14. Content Moderation & Removal

Hero Doctor may, where appropriate, review, modify, restrict, suspend, or remove listings, profiles, comments, submissions, or other content that appears to violate these Terms, applicable law, platform rules, or user safety requirements.

Hero Doctor may also restrict access to the platform where reasonably necessary to protect users, the website, or the integrity of the service.

15. Prohibited Activities

Users must not use Hero Doctor to:

• Commit or facilitate fraud.
• Impersonate a doctor, patient, organization, or another person.
• Publish knowingly false professional information.
• Harass, threaten, or abuse another user.
• Attempt unauthorized access to website systems.
• Introduce malicious code, malware, or harmful software.
• Collect or misuse another person's personal information.
• Spam doctors, patients, or website users.
• Use the platform for unlawful commercial activities.
• Interfere with the normal operation of Hero Doctor.

16. Intellectual Property

Unless otherwise stated, the Hero Doctor name, branding, logos, website design, original text, graphics, layout, and other original website materials are owned by or licensed to Hero Doctor and may be protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, sell, or commercially exploit protected website content without appropriate permission, except where permitted by applicable law.

17. Third-Party Websites & Services

Hero Doctor may contain links to third-party websites, services, social media profiles, communication tools, or other external resources.

Hero Doctor does not control those third-party services and is not responsible for their content, availability, privacy practices, security, terms, or policies.

Users should review the applicable terms and privacy policies of third-party services before using them.

18. Advertising

Hero Doctor may display advertisements or other promotional content provided by third-party advertising services.

The appearance of an advertisement does not necessarily constitute an endorsement, recommendation, verification, or guarantee by Hero Doctor.

Users should independently evaluate third-party products and services before making decisions.

19. Privacy

Your use of Hero Doctor may involve the collection and use of certain information as described in our Privacy Policy.

By using the website, you acknowledge that information may be processed in accordance with the applicable Privacy Policy.

20. No Guarantee

Hero Doctor does not guarantee:

• A particular number of doctor enquiries or patients.
• Any specific income, earnings, bookings, or professional results for doctors.
• That a particular doctor will be available.
• That a patient will receive a particular medical outcome.
• That website information will always be uninterrupted or error-free.
• That every doctor or listing will remain available indefinitely.

21. Limitation of Responsibility

To the extent permitted by applicable law, Hero Doctor is not responsible for medical decisions, medical treatment, professional conduct, doctor-patient disputes, appointment arrangements, home visits, consultation outcomes, fees, refunds, payments, or other arrangements made directly between doctors and patients.

Users are responsible for exercising appropriate care and judgment when interacting with doctors or other users through the platform.

22. Website Changes

Hero Doctor may modify, update, suspend, or discontinue any part of the website or its features at any time where reasonably necessary.

We may also update these Terms & Conditions from time to time. Changes become effective when the updated version is published on this page unless otherwise stated.

23. Termination or Restriction of Access

Hero Doctor may restrict or terminate access to the website where a user violates these Terms, applicable law, or engages in conduct that may harm the platform, its users, doctors, patients, or third parties.

24. Applicable Law & Jurisdiction

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to the use of Hero Doctor shall be subject to the jurisdiction of the appropriate courts in Chhattisgarh, India.

25. Contact

If you have questions, concerns, corrections, or requests regarding these Terms & Conditions, please contact Hero Doctor through the official contact information provided on our Contact Us page.

Important: Hero Doctor is primarily a discovery and listing platform connecting people with doctors. Medical services, professional decisions, appointments, and all financial arrangements remain directly between the doctor and the patient.

Last Updated: September 2026