privacy policy
Privacy Policy
Last Updated: September 30, 2026
Welcome to Hero Doctor ("Hero Doctor", "we", "us", or "our").
Hero Doctor is a doctor-discovery and social listing platform designed to help people find and contact freelance doctors who may offer home visits or other healthcare services. The platform also helps independent doctors increase their online visibility, discoverability, patient reach, and opportunities to connect with potential patients.
Hero Doctor itself is not a hospital, clinic, medical practice, healthcare provider, or payment intermediary. The medical services offered by doctors listed on Hero Doctor are provided independently by the respective doctors.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and how we protect it.
By using the Hero Doctor website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Hero Doctor, we may collect information that you voluntarily provide to us.
1.1 Information provided by patients or visitors
When you contact a doctor, submit an enquiry, use a contact form, request information, or otherwise interact with the website, you may provide information such as:
Name
Phone number
Email address
City, locality, or general location
Address or home-visit location, when voluntarily provided for the purpose of contacting or coordinating with a doctor
Information contained in your enquiry or message
Information about the healthcare service you are looking for
Appointment or visit-related information, when voluntarily provided
Any other information that you voluntarily enter into a form or communicate through the website
You should avoid submitting unnecessary sensitive personal information through general website forms.
1.2 Information provided by doctors
Doctors who request or maintain a listing on Hero Doctor may provide information such as:
Doctor's name
Professional title
Medical specialty
Qualifications and professional information
Professional experience
Professional profile photograph
Contact information
City, locality, or service area
Home-visit availability
Services offered
Consultation-related information
Profile description
Professional registration or identification information, where voluntarily provided and appropriate
Information submitted for creating, updating, or verifying a doctor listing
Other information that the doctor voluntarily provides for publication on the platform
Some of this information may be displayed publicly as part of the doctor's listing.
1.3 Information collected automatically
When you visit Hero Doctor, certain technical information may be collected automatically by our website, hosting provider, analytics services, advertising services, or other technologies used on the website.
Depending on the services enabled on the website, this may include:
IP address
Browser type and version
Device type
Operating system
Screen/device information
Approximate geographic information derived from technical data
Referring website or page
Pages visited
Time and date of visits
General website usage information
Cookies and similar technologies
We use such information primarily for website operation, security, performance, analytics, and improving the user experience.
2. Information Relating to Patients and Doctors
Hero Doctor is designed to facilitate connections between people seeking healthcare services and independent doctors.
Therefore, information submitted for the purpose of contacting or connecting with a doctor may be made available to the relevant doctor.
For example, when a patient submits an enquiry containing their name, phone number, location, or information about the service they are seeking, relevant information may be shared with the doctor whom the patient is attempting to contact.
Similarly, when a doctor provides professional and contact information for a listing, relevant information may be displayed to visitors and prospective patients so that they can discover and contact the doctor.
Information may therefore flow between:
Patient → Hero Doctor → Relevant Doctor
and, where appropriate:
Doctor → Hero Doctor → Prospective Patient/Website Visitor
The purpose of such sharing is to facilitate communication and discovery between doctors and people seeking their services.
3. Medical and Health Information
Hero Doctor may receive health-related information when a user voluntarily includes such information in an enquiry, message, or communication intended for a doctor.
Examples may include:
General description of a health concern
Symptoms voluntarily described by a user
Information about the type of medical assistance being sought
Home-visit requirements
Other health-related information voluntarily included by the user
Such information may be shared with the relevant doctor when necessary to facilitate the user's request or communication.
Important
Hero Doctor is primarily a doctor-discovery and connection platform. We do not intend to collect more health information than is reasonably necessary for facilitating communication between users and doctors.
Please do not submit highly sensitive medical records, laboratory reports, prescriptions, identity documents, or other confidential medical documents through a general website form unless the website specifically provides a secure facility for that purpose.
Where a patient chooses to communicate medical information directly to a doctor, the subsequent handling of that information by the doctor may be governed by the doctor's own privacy practices and professional obligations.
4. How We Use Information
We may use the information we collect for purposes including:
Helping users discover doctors
Helping patients contact relevant doctors
Helping doctors create and maintain their listings
Connecting prospective patients with listed doctors
Responding to enquiries
Facilitating communication between users and doctors
Improving doctor discoverability
Improving the website and its functionality
Maintaining and updating doctor listings
Preventing spam, abuse, fraud, and unauthorized activity
Maintaining website security
Understanding general website usage
Improving our services and user experience
Communicating with users regarding their enquiries or interactions
Complying with applicable legal obligations
Protecting the rights, safety, and security of Hero Doctor, its users, and other persons
We do not sell personal information merely for the purpose of selling personal information.
5. Hero Doctor Does Not Accept or Process Payments
Hero Doctor does not accept payments from patients or doctors.
Hero Doctor does not act as a payment gateway, payment processor, financial intermediary, collection agent, or escrow service between doctors and patients.
We do not accept or process:
Cash payments on behalf of doctors
UPI payments
Credit card payments
Debit card payments
Bank transfers
Wallet payments
Online payment gateway transactions
Payment deposits
Consultation fees
Home-visit fees
Service charges on behalf of doctors
We also do not collect payment transaction proof
Hero Doctor does not intentionally collect or require payment transaction documents or proof, including:
UPI screenshots
Bank transaction screenshots
Payment receipts
Bank statements
Transaction IDs
Card details
Credit/debit card information
Payment gateway credentials
Other payment transaction records
Payment arrangements, consultation fees, service charges, receipts, refunds, and payment-related records remain between the doctor and the patient.
If a doctor charges a patient for a consultation or home visit, that transaction is a direct arrangement between the doctor and the patient.
Hero Doctor is not a party to that payment transaction.
6. Payment Disputes
Because Hero Doctor does not accept or process payments between doctors and patients, payment disputes should ordinarily be addressed directly between the relevant doctor and patient.
Hero Doctor does not maintain payment accounts, payment balances, or payment transaction records on behalf of doctors or patients.
Nothing in this Privacy Policy should be interpreted as making Hero Doctor responsible for a doctor's fees, charges, refunds, payment obligations, or financial arrangements with a patient.
7. Sharing Information With Doctors
When a user chooses to contact or request assistance from a doctor through Hero Doctor, relevant information may be shared with that doctor.
Depending on the information provided by the user and the nature of the enquiry, this may include:
Name
Phone number
Email address
Location or home-visit location
Enquiry details
Service requirements
Information voluntarily included in the user's message
Other information reasonably necessary to facilitate communication
The purpose of sharing this information is to allow the doctor to respond to the user's enquiry and determine whether the doctor can provide the requested service.
Users should therefore understand that information submitted specifically for the purpose of contacting a doctor may no longer remain solely within Hero Doctor's systems after it has been shared with that doctor.
8. Sharing Doctor Information With Patients and Visitors
Doctor information submitted for a public listing may be displayed on Hero Doctor so that visitors can discover and contact the doctor.
Depending on the doctor's listing, publicly available information may include:
Doctor's name
Photograph
Specialty
Qualifications
Professional experience
Service area
Home-visit availability
Services offered
Professional description
Contact or enquiry options
Doctors should only submit information that they are comfortable having displayed publicly.
9. Information Shared With Service Providers
Hero Doctor may use third-party service providers to operate and maintain the website.
Depending on the technologies used by the website, these providers may process limited information for purposes such as:
Website hosting
Website security
Analytics
Spam prevention
Form processing
Email delivery
Technical maintenance
Performance monitoring
Advertising
These service providers may have access to information only to the extent reasonably necessary to provide their services, subject to their respective terms and privacy practices.
10. Cookies and Similar Technologies
Hero Doctor may use cookies and similar technologies.
Cookies may be used for purposes such as:
Keeping the website functioning correctly
Remembering preferences
Understanding website traffic
Measuring website performance
Improving user experience
Security
Advertising, where advertising services are enabled
Third-party services, including analytics or advertising providers, may also use cookies or similar technologies subject to their own policies.
Users can control or restrict cookies through their browser settings and, where applicable, through the privacy or consent controls provided on the website.
11. Advertising and Google AdSense
If Hero Doctor displays advertisements through Google AdSense or another advertising service, third-party advertising providers may use cookies or similar technologies to provide, measure, or personalize advertisements, subject to applicable laws and user choices.
Where required, Hero Doctor will provide appropriate privacy disclosures and consent mechanisms relating to advertising technologies.
Google and its advertising partners may process information in accordance with their own privacy policies and applicable advertising requirements.
Users may manage certain Google advertising preferences through Google's available advertising controls.
12. Links to Other Websites and Services
Hero Doctor may contain links to third-party websites, applications, social-media profiles, communication services, or other online services.
Examples may include links that allow users to contact doctors through external communication platforms.
Once you leave Hero Doctor and access a third-party service, the third party's own privacy policy and terms may apply.
Hero Doctor does not control the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
13. Communication Between Doctors and Patients
Hero Doctor helps users discover and connect with doctors. After a connection is established, doctors and patients may communicate directly through phone calls, messaging services, email, in-person communication, or other methods.
Information exchanged directly between a doctor and patient outside Hero Doctor may not be controlled by Hero Doctor.
Doctors and patients are responsible for exercising appropriate care when sharing personal, medical, or other confidential information.
14. Data Security
We take reasonable measures designed to protect information submitted through Hero Doctor against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.
Accordingly, users should avoid submitting unnecessary confidential information through ordinary website forms.
15. Data Retention
We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing and maintaining the website
Responding to enquiries
Maintaining doctor listings
Maintaining appropriate records
Preventing abuse and fraud
Resolving disputes
Complying with legal obligations
Protecting our legal rights
The retention period may vary depending on the type of information and the reason it was collected.
Where information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it subject to applicable legal and operational requirements.
16. Children's Privacy
Hero Doctor is not intentionally designed to collect personal information from children.
Where a person is under the applicable age of consent or majority in their jurisdiction, they should use the website with the involvement and supervision of a parent, guardian, or other legally authorized adult where appropriate.
If we become aware that personal information has been submitted by a child in circumstances where such collection is not permitted, we may take reasonable steps to delete the information.
17. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, which may include the right to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Request information about how your information is used
Object to or restrict certain processing
Exercise applicable privacy rights provided by law
Some requests may be subject to legal, security, or operational limitations.
To make a privacy-related request, please contact us using the contact information provided below.
18. Doctor Listing Information
Doctors who create or request a Hero Doctor listing are responsible for ensuring that the information they provide is accurate and that they have the appropriate right or authority to provide and publish such information.
Doctors should not submit another person's private information without appropriate authorization.
Hero Doctor may modify, restrict, suspend, or remove a listing where we reasonably believe that the information is inaccurate, misleading, unauthorized, unlawful, or otherwise inconsistent with our platform requirements.
19. Accuracy of Information
We encourage users and doctors to provide accurate information.
Hero Doctor does not independently guarantee the accuracy, completeness, qualifications, availability, pricing, professional claims, or services described in every doctor listing.
Users should independently verify relevant professional and service information with the doctor before relying upon it.
20. Hero Doctor Is a Discovery Platform
Hero Doctor's primary purpose is to make it easier for people to discover and contact freelance or independent doctors and to provide doctors with an additional online platform through which they can increase their visibility and potentially connect with prospective patients.
The presence of a doctor on Hero Doctor does not by itself constitute a guarantee, endorsement, certification, or representation that the doctor is suitable for a particular patient's medical needs.
Patients are responsible for making their own decisions regarding whether to contact or engage a particular doctor.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our website
Our services
Technologies used on the website
Legal or regulatory requirements
Data-processing practices
When changes are made, the updated version will be published on this page, and the "Last Updated" date will be revised.
Users are encouraged to review this page periodically.
22. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information by Hero Doctor, please contact us through the contact information provided on the Hero Doctor website.
Website: https://www.herodoctor.in/
Email: name.deku@gmail.com
Business/Platform Name: Hero Doctor
23. Important Notice
Hero Doctor is a doctor-discovery and listing platform. It does not itself provide medical diagnosis or treatment merely by operating this website.
Medical services, professional advice, consultation fees, payment arrangements, and other doctor-patient matters are handled directly between the relevant doctor and patient.
Hero Doctor does not accept or process payments between doctors and patients and does not collect payment transaction proofs or payment documents for such transactions.
By using Hero Doctor, users acknowledge that the platform facilitates discovery and communication but that the actual doctor-patient relationship and any associated medical or financial arrangements are between the doctor and patient.
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